Pacific Life has participated in the Anti-Scam Consumer Protection Charter 2.0 (“Charter 2.0”) which is jointly launched by the Hong Kong Monetary Authority, the Insurance Authority, the Mandatory Provident Fund Schemes Authority and the Securities and Futures Commission. It aims to help the public safeguard their bank, credit card, investment, insurance and mandatory provident fund (MPF) account and other key personal information, and combat against frauds and scams, in particular phishing messages purportedly to be sent by financial institutions and merchants.
Pacific Life will not send any instant electronic messages (e.g. SMS, WhatsApp, WeChat, etc.) to the publics, clients, agents and brokers with embedded hyperlinks to acquire bank, credit card, investment, insurance and/or mandatory provident fund (MPF) account and/or other key personal information online, unless arising from requests by them.
If you have any inquiries or need to verify the identity of the message sender or the authenticity of the message, please contact our Customer Service Hotline at (852) 2876 0876 or by email at cs-pla@pacificgroup.com.hk.